Contact Raycus Laser
Need a fibre laser source, a spare part or a service call? Send the job details through our contact form and our team in Alrode will assess the requirement properly.
Send us a message
Tell Raycus Laser what you need, with the sizes, quantities or site details that matter to the job. Fields marked * are required.
What to send with your enquiry
A short, accurate brief helps us match the enquiry to the right source, spare or service visit. If the machine is stopped, include the alarm text exactly as it appears on the screen, even if it looks minor.
- Machine type and application, such as cutting, welding, cleaning or marking
- Laser source model, machine model and any part number visible on the item
- Material type, thickness and the work you need the source to handle
- Fault symptoms, alarm codes and when the problem started
- Your town or site location for service planning
Photos and drawings that save time
Good images are often the quickest way to avoid sending the wrong window, connector or cable set. A phone photo is fine if the label and the damaged area can be read clearly, dont worry about making it perfect.
- A full photo of the machine and a close photo of the laser source label
- Close images of the damaged part, connector face or cracked protective window
- Photos of cutting heads, welding heads or chiller nameplates where relevant
- Dimensioned sketches or drawings for brackets, routing or fitment questions
- Screenshots of alarms or controller messages
Areas we cover
Our base is in Alrode near Alberton. We work with fabricators across Gauteng and arrange supply nationwide for fibre laser sources, delivery fibres, QBH connectors, protective windows, nozzles, ceramics, chillers and related spares.
For service and repair, we handle work in our workshop and on site depending on the fault and the machine layout. Industrial areas with regular fabrication work, including the East Rand, Johannesburg, Pretoria, the Vaal and wider South Africa, are all part of our day to day trade.
Visiting the shop or arranging collection
If you want to bring in a source, connector assembly or small part for inspection, note that in our contact form first so the team can prepare for the item and check handling needs. Larger machine work is normally assessed on site.
- Collections can be arranged for suitable parts from our Alrode base
- Pack fibres and optical parts carefully to prevent transit damage
- Include any removed consumables or failed components linked to the fault
- Add site access notes if a technician will need to enter a factory or complex