Who is responsible for this website

The website operator for this site is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. Astros Marketing (Pty) Ltd is responsible for processing personal information collected through this website in a lawful and reasonable manner, taking into account the purpose for which the information is provided and the requirements of POPIA.

References in this policy to Raycus Laser, we, us or our relate to the operation of this website and the handling of website enquiries connected with fibre laser sources, spares, diagnostics, service and repair.

Personal information we collect

We collect personal information that is needed to identify an enquiry, respond to a request and keep a record of communication linked to products or services shown on this site. The information collected will differ depending on what you choose to send through our contact form and how you use the website.

Name and surname
Company name and job title
Email address and contact number
Town, province or delivery area
Machine details, fault descriptions, photos or files you choose to send
Technical information linked to a laser source, module, chiller or related spare
Basic website usage information such as browser, device and page activity

Where information about another person is submitted by you, you should be satisfied that you are entitled to share it for the purpose of the enquiry.

How we use personal information

Personal information is used only for specific business purposes that are connected to the operation of this website and the services described on it. We do not sell personal information to outside parties.

To assess and record product and service enquiries
To identify suitable laser source, module or spare options
To review machine fault reports and alarm information
To arrange workshop or on-site service discussions where required
To keep internal administrative, security and compliance records
To improve site performance, content relevance and fraud prevention controls

If personal information is required for a purpose not reasonably connected to the original enquiry, further use will be limited unless permitted or required by law.

Sharing and disclosure

Information may be shared where this is necessary for the functioning of the website, the handling of an enquiry or compliance with legal duties. Any sharing is limited to what is relevant for the particular purpose.

This may include website hosting providers, technical support providers, professional advisers, payment or accounting service providers where applicable, and public authorities where disclosure is required by law, court order or lawful regulatory process. Where operators or contractors process information on our behalf, they are expected to apply appropriate confidentiality and security measures.

Some service providers may store or process information outside South Africa. Where cross-border processing takes place, reasonable steps are taken to ensure that the information receives protection consistent with applicable legal requirements.

Cookies, logs and security

This website may use cookies and standard analytics tools to understand traffic patterns, maintain basic site functions and protect the site against misuse. Cookies do not usually identify you directly on their own, but they may be linked with other information where this is necessary for legitimate website administration.

Reasonable technical and organisational safeguards are applied to reduce the risk of loss, unauthorised access, destruction, misuse or unlawful disclosure of personal information. No internet transmission or storage system can be guaranteed completely secure, but steps are taken to maintain appropriate protection for the nature of the information processed.

Records are kept only for as long as reasonably necessary for the purpose collected, or for longer where retention is required by law or needed for lawful business recordkeeping.

Your rights under POPIA

Subject to POPIA and any other applicable law, you may request access to personal information held about you, request correction of inaccurate information, object to certain processing, or ask for deletion where there is no lawful basis to retain the information. Requests may need verification before any record is released, amended or removed.

Ask what personal information is held about you
Request correction or updating of incomplete or inaccurate records
Object to processing in certain circumstances
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator if you believe your rights have been affected

For privacy-related requests about this website, please use our contact form on the contact page so that the matter can be directed to the relevant website operator.